May 2015  
Ongoing Discussion Announcement
Join Our Mailing List
In This Issue
Welcome First-Timers
Meeting Notice Service
International Participants
Additional Reading
Memories of and from Russ Ackoff
WEDI Podcast
Gerald Suarez - Leader of One
May OD
Future OD Conference Calls
Future TTA Webinars
InThinking Together Seminar
The New Economics Study Session
Aim and Stats  
 
Now in our sixteenth year of operation for our "OD" sessions and the fourth year for our "TTA" sessions, the aim of both is to continue to foster an appreciation of InThinking
within an emerging network that is developing inside Aerojet Rocketdyne and beyond. Dates for future "OD" and "TTA" sessions along with additional "thinking" opportunities for 2015 can be found in this announcement.   
 
OD + TTA Stats

For an update on OD and TTA  statistics, this month's invitation is going out to 2,000+ partners in the U.S., as well as fellow InThinking partners in Australia, Austria, Bosnia-Hercegovina, Brazil, Bulgaria, Canada, China, Chile, Dubai, Ethiopia, Finland, France, Germany, Hungary, India, Ireland, Italy, Japan, Kazakhstan, Kenya, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Portugal, Romania, Russia, Singapore, Slovakia, South Africa, South Korea, Sweden, Switzerland, Turkey,  the United Arab Emirates, and the U.K. Taken together, these individuals represent over 600 organizations in this list of nations, from elementary schools and senior high schools to colleges and universities, from one-person consulting firms to GenCorp, United Technologies, GM, IBM, General Electric, NASA,  Bechtel, Kuwait Energy Company, Philips Electronics, and The Boeing Company.

Welcome First Timers


Your names have been added to this announcement list by virtue of your attendance in our series of InThinking Roadmap seminars, workshops, and overviews within Aerojet Rocketdyne, or attendance at the annual In2:InThinking Network Forum
,
 through a personal request, from you or a friend.  Welcome to our thinking networks.

Click either link below to send me the name(s) and e-mail address(es) of anyone you would like to have added to this mailing list, or let me know if you would like to be removed.  Thanks!!! 

 

ADDITIONS  

 

DELETIONS 

Meeting Notice Service - OD and TTA 

 

If you'd like to receive meeting notices on your Microsoft Outlook schedule for upcoming Ongoing Discussion conference calls and Thinking Together About... webinars, reply to Bill Bellows at william.bellows@rocket.com and your name will be added to our meeting notice list.

International Participants

Our conference call sessions are toll-free within the U.S. and Canada.  Several international participants have been able to connect toll-free using Skype for a VOIP connection, which we now recommend to others calling in from outside (or inside) the U.S. and Canada. 
 
First, you'll need to establish a Skype account at www.skype.com
.  Once Skype is set up and functioning correctly the only thing that is different when connecting with our "InThinking Roadmap" conference call sessions ("OD" or "The New Economics Study Sessions") is the use of a pass code and security code.  For our "OD" sessions, these numbers are provided once the "participant survey" is completed.  For the "The New Economics Study Sessions," these numbers are provided in an email from Tim Higgins, who hosts these calls.  In either case, when prompted by Skype to enter these codes, use the keyboard not voice option and be sure to turn off the computer's microphone, otherwise the numeric keys don't function.  If the microphone is left on when the codes are entered, Skype's automated operator will reply with "number not recognized," as no number has been transmitted.   Also, please note that the "pound key" in the U.S. (#) translates to the "hash key" in the U.K.

 

New users of Skype are encouraged to perform a conference call test in advance of the scheduled "InThinking Roadmap" conference call.  Contact Bill Bellows to arrange for a test call. 
 
Additional Reading 
  
Beginning in 2009, a series of articles have been prepared for the Lean Management Journal (LMJ) to share InThinking insights with the Lean community.   This month's feature LMJ article, 

 

This month's feature LMJ article, from October 2014, Beyond Management by Extremes, offers insights on lessons from Dr. Deming. 
  
Contact Bill Bellows with questions, comments, or observations about this article.

Good afternoon from the Los Angeles campus of Aerojet Rocketdyne, located in Canoga Park, California, on the western end of the San Fernando Valley.  

  
Aerojet Rocketdyne's InThinking Network welcomes yours truly, to lead our fifth Ongoing Discussion conference call of 2015 on May 11th and 14th and also our 185th session since we began in January 2000.   As for a topic, I have selected The Good, The Bad, and The Beautiful: A Brief History of Quality in my second time as a Thought Leader.   
  
    
                 

This month's topic follows from a 3-part article I prepared earlier this year for the Lean Management Journal (LMJ) for publication in their March, April, and May editions.   For a number of reasons, I thought the timing was right to share it now as an Ongoing Discussion topic and invite Tim Higgins to host the call.   This article represents my last contribution to the LMJ's "Lessons from Deming" series, which started in 2012, in an attempt to introduce the systemic views of Dr. Deming's theory of management to the lean community.   I will continue to do so, but using the format of a new column, "Out of the Blue" (as in ideas that appear to be "out of the clear blue sky"), beginning in June.    

   

My Thought Piece with these words,
 

Variation there will always be, between people, in output, in service, in product.  What is the variation trying to tell us? W. Edwards Deming

 

Several years ago I had the opportunity to attend an hour-long lecture by Stephen Hawking at Caltech. He returns to Pasadena every summer for a one month retreat, a ritual he started in the 1970s. Several thousand attendees, sitting in both a lecture hall and outdoors on a lawn area, complete with a giant screen, were treated to an evening of reflection by the legendary Cambridge physicist. His focus was "My Brief History," offering us a glimpse of his life through a twist on his treatise, A Brief History of Time. His introspective presentation revealed his genius, his humility, his search for black holes, and his passion for life, not to mention his dry sense of humor. It ended with questions from three Caltech students, the last of which came from a post-doctoral student, an inquiry Hawking had likely tackled many times before. He relayed the story of an unnamed physicist who once compared himself to both Isaac Newton and Albert Einstein, each placed on a scale of 1, lowest, to 10, highest. While I do not recall the relative rankings posed in the query, I will never forget Hawking's abrupt reply, "Anyone who compares himself to others is a loser." In reference to Deming, "Variation there will always be." Mindful of this natural phenomenon, Hawking's reply admits the existence of variation, yet disregards the value proposition of a hypothetical ranking of legendary physicists. "We are all different...but we all share the human spirit," is a common response from Hawking. Could it be that he would prefer to accept both the variation and similarities between himself and others and move onward in his life and encourage others to do the same?   

  

The Thought Piece continues with these ideas, 
 
 

One hundred years after Eli Whitney's debut with rifles in New Haven and Marc Brunel's debut with blocks in Portsmouth, the Ford Motor Company, at Henry Ford's direction, advanced Ransom Olds' use of assembly lines for the mass production of interchangeable parts through the use of conveyor belts to create a moving assembly line. In a blitz, assembly lines, both moving and stationary, spread the world over, for those companies left behind feared they would perish. Leave it to actor Charlie Chaplin to satirize moving assembly lines in his 1936 film, Modern Times, for their conceivable adverse impact on factory workers. On close examination, moving assembly lines were built on an 18th century quality foundation of "good parts" and "bad parts" and also guided by Frederick Winslow Taylor's Scientific Management practices. Credit Taylor with advancing the practice of "division of labor," which continues in the 21st century to separate workers, rather than unite them, using a theory of management that closely resembled the theory of interchangeable parts. Credit Deming with introducing the Japanese economy to a theory of management that challenged the divisionism of Taylorism as well as the divisionism of managing parts and not the interactions between the parts.
 

W. Edwards Deming's impact on Japan began before his first visits in 1947 and 1950, when Japanese business leaders learned of his role in introducing statistical process control techniques to the US war industry during World War 2. His extensive series of summer lectures in 1950 followed an invitation from the Supreme Allied Commander of post-war Japan, General Douglas MacArthur, to share his quality management expertise with statisticians, engineers and senior managers. He was honest in stating that his systemic solutions were not "quick fixes" and that "it will not happen at once," but also suggested that results could be achieved within a few years.

 

Link here to download the Thought Piece.

 

Link here to register to attend.
 

Contact me by e-mail at william.bellows@rocket.com with any questions or comments you would like to share with me in preparation for this OD session.     
   

Biography

 

Bill Bellows is an Associate Fellow in the InThinking Network at Aerojet Rocketdyne's operations in Canoga Park. He is known for his efforts to provide insights to the advantages of thinking together, learning together, and working together. Audiences for his classes have also reached after-school program in elementary schools, graduate students at Northwestern University, public workshops across the U.S., as well as corporate, university, and public classes across the U.K. Bill earned his BS, MS, and Ph.D. in Mechanical Engineering from Rensselaer Polytechnic Institute in Troy, NY.

 

Away from work, Bill serves as president of the In2:InThinking Network, www.in2in.org, and as a board member of the W. Edwards Deming Institute, www.deming.org, and the Volunteers of America - Los Angeles chapter, www.voala.org. He also serves as a columnist and editorial board member for the Lean Management Journal, www.leanmj.com.

 

 

Looking ahead, our next OD session is set for June 25-26, with Tom Smith as our Thought Leader, on a topic not yet confirmed.
  

Link here to register to attend this conference call in advance of the announcement in mid-June.   

 

Coming next is our Thinking Together About... webinar next month, with a focus on Systems Thinking, hosted by Emma Langman, with a date still to be determined.

 

Link here to register to attend in advance of the announcement, coming in June.

  

Cheers...
B
ill

  
Bill Bellows
Associate Fellow and Lead
InThinking Network
Aerojet Rocketdyne
Canoga Park, California  

william.bellows@rocket.com

 
 Memories of and from Russ Ackoff
 
Russ Ackoff at Rocketdyne 
The one and only Russ Ackoff served as our "January" Ongoing Discussion Thought Leader on four occasions between 2006 and 2009. In addition to these "visits" with us from his home in Bryn Mawr, Pennsylvania, he also traveled to Canoga Park every year, from 2003 through 2007, to deliver half-day and full-day lectures in our Leadership & Learning Center (picture above), as well as in Boeing's Conference Center in nearby Huntington Beach. In doing so, he inspired us with his countless "systems" stories, from his chance visit to AT&T's Bell Labs to experience the account of the "overnight destruction of the Bell telephone system" (and his discovery of their use what came to be known as the Idealized Design process) to the tale of a cost-cutting paper company client, who continued to offer sales of a paltry amount (think "loss leader") of specialty photographic paper to Claire Booth Luce, whose husband's company, Time magazine, was their number 1 customer. One of these stories, plus many more from his career in the U.S. Army, stationed in the South Pacific, to his lengthy career as a management consultant, is told by Russ in the first of two recent posthumous publications by Triarchy Press, titled Memories. Follow this link for more details on this book, in addition to news of the second book, Differences That Make a Difference.
 
To view a 10-minute video of John Pourdehnad's fond memories of Russ, follow this link on YouTube.

Link here to download a 90-page transcript of a video with Russ Ackoff and W. Edwards Deming. The conversation took place in l992 and was edited and released as Volume 21 of The Deming Library series in l993. It is called "A Theory of a System for Educators and Managers" and is available from the W. Edwards Deming Institute at this link.
 
Link here to find a 1949 article in the Detroit Times about Wayne University's pending decision to drop Russ Ackoff from their faculty over a dispute within the Philosophy department.
Podcasts from The W. Edwards Deming Institute
 
Beginning in 2014, The W. Edwards Deming Institute has recorded podcasts on a monthly basis, featuring 20 to 30-minute interviews by Tripp Babbitt with members of the Deming Community who are advancing the use and explanations of Dr. Deming's ideas.
   
In this latest episode of the Deming Podcast, Tripp interviews
Gordon McGilton, Director of a Private Equity Fund with investment in multiple industries. Gordon shares the humorous and unique way he was introduced to Dr. Deming's philosophies. He provides an example of a company that is using The Deming System of Profound Knowledge with great success, as well as how one can begin their own journey. 

 

Gordon starts with, "every business is just a system and that system delivers some change of state that customers are willing to pay for. Everything else in between is just by what method to do it."

Listen as Gordon shares the Jet-Hot, Inc. story, a real example of how he applied the Deming System of Profound Knowledge and systems thinking to a coatings company on the verge of insolvency. After three years, with the same people, the company is prospering and the employees are proud of what they do, the company they work for, and the solutions they provide the customers.

 

We step back and hear how Gordon was introduced to Dr. Deming's philosophies while working in the auto industry in 1980, when the documentary "If Japan Can, Why Can't We" aired on NBC-TV. This is a must listen podcast, as Gordon shares the tale of his initial resistance to attending Dr. Deming's 4-Day Seminar; and his subsequent understanding that everything he had learned in management, up to that point, was wrong.

 

Gordon explores his Aha! Moments, the first of which was, "you can't increase someone's capability by offering them money or by threatening them." This was a huge breakthrough, as he was raised on an intimidation model believing that's how you got things done. The breakthrough came once he saw that providing employees with the instructions, tools, information and support they needed, is what actually improved their performance. 

 
Link here to find the podcast with Gordon.
  
Link here to find the previous podcasts, featuring Monta Akins, Keith Sparkjoy, Dick Steele, Bob Mason and Clare Crawford-Mason, Paula Marshall, Bill Bellows, Bob Browne, Kelly Allan, Kevin Cahill, Andrea Gabor, Steven Haedrich, David Langford, and Dan Robertson. 
Link here to find these podcasts on iTunes.

Leader of One, by Gerald Suarez   

 

"Endorsements like these are seldom needed. Heed this one, read, study, and learn. Gerald Suarez is the future." 
                                                                            Russ Ackoff

 

Leader of One 
  

Gerald Suarez, our inaugural "Better Thinking About..." in February 2012 on the topic of Leadership, has released his first book, titled "Leader of One: Shaping Your Future through Imagination and Design." Find it on Amazon at this link. Link on the book image to learn more about Gerald.

With endorsements from two of his mentors, Stephen Covey and Russ Ackoff, Gerald has fulfilled his dream of "writing a book that reflects my philosophy and experiences in the White House, the boardroom, and the classroom and to pay tribute to the major influences in my thinking."

This 18-chapter book offers a 4-phase "methodology" that consists of a cycle of activities that "work together in a holistic fashion"; Contemplation, Desire, Design, and Creation.

Gerald offers this advice at the outset:

Becoming a "Leader of One" and taking on the challenge of shaping your future is not easy. Transformative efforts never are. The task ahead will feel overwhelming, but commitment to initiate and sustain action, no matter how small, will move you closer to a new and desired reality.

There are no short cuts. Every building begins its steps upward with a single brick, every marathon race with a single step, and every book with a single word. The same can be said for every minute of your life, so seconds count. The first steps are always the most difficult, but each one will bring you closer to "there."

May 11th & 14th OD Details

  

Please join us for one or all of this month's series of OD conference calls. As always, you are invited to participate for as long, or as short, as you can in one or more of these sessions, Options 1-4.  Note that these conference calls are "conversations, not presentations," which vary from session to session, due to a variety of causes, such as who participates, what questions are asked, and what learning transpires.   This diversity is captured every month, as the calls are recorded, with links to these audio files shared with all who register to attend.

 

Option - Date/Time (Pacific Time);  

1 - Monday, May 11th, 12:00-1:00pm
2 - Monday, May 11th, 1:00-2:00pm
3 - Thursday, May 14th - 12:00-1:00pm 
4 - Thursday, May 14th - 1:00-2:00pm 

 

The agenda for each option will be:

Opening 15 minutes: Call in and Introductions 
Next 40 minutes: Ongoing Discussion 
Last 5 minutes: Farewells and Close  

Please reply to this note by 9am, Pacific Time on Monday, May 11th
to confirm your plans to participate in one (or more) of these options. If you do plan to attend, please complete the OD PARTICIPATION SURVEY by using the link below...

PARTICIPANT SURVEY
   

 

Telecon lines (including a pass code and a security code) have been arranged for those who cannot join us in a conference room at our Canoga Park facility and are provided upon completion of the participant survey.

As always, please forward this announcement to anyone we missed who would also like to participate.

Regards...
Bill

Future Ongoing Discussion Conference Calls  
 
Mark your calendars - future Ongoing Discussion conference calls will be held on the following dates (subject to slight changes), from 12-1pm and 1-2pm Pacific Time.
 
Month, Dates, Thought Leader(s), Topics (link on each session to register):
Future Thinking Together About... 
Webinars  

Mark your calendars - future Thinking Together About... (formerly Better Thinking About...) webinars will be held on the following dates, from 11:30-1pm Pacific Time. Details for how to participate in this webinar series are provided upon registering using the participant survey for each event.


Date, Presenter, and Topic (link on each session to register):

InThinking Together Seminar

 

Description: This seminar explores the philosophies of a variety of management theorist, including but not limited to Russell Ackoff, W. Edwards Deming, Edward de Bono, Tom Johnson, and Genichi Taguchi, among many others; as they apply to the management of organizational resources, including ideas, innovation, knowledge, money, equipment, and space. Among the topics of discussion will be the concepts of "better thinking about thinking" (InThinking) and Purposeful Resource Management as well as Purposeful Resource Leadership. The seminar will introduce you to these ideas through a series of questions that are specially selected to create awareness of a new approach to working together, learning together, and thinking

together. 

 

Registration Fee: there is NO fee to attend

   

Prerequisites: there are NO prerequisites

 

Presented by: Bill Bellows 

 

Schedule for InThinking Together classes in Canoga Park, CA for Aerojet Rocketdyne

   

Class #CP-2015-06, Woodbury University, Burbank (offered as a Pre-Conference session for the In2:InThinking Network's 2015 Forum)  

Part 1 - 11-Jun - 9:00-12:00pm (Pacific Time) 
Part 2 - 11-Jun - 1:15-4:15pm
  

Class #CP-2015-07, Aerojet Rocketdyne

Part 1 - 30-Jul - 7:00-11:30am (Pacific Time)
Part 2 - 31-Jul - 7:00-11:30m

 

Class #CP-2015-08, Aerojet Rocketdyne

Part 1 - 27-Aug - 7:00-11:30am (Pacific Time)
Part 2 - 28-Aug - 7:00-11:30am
 

Register to attend InThinking Together  

The New Economics Study Session

  

Description: A group of participants assembles, some in-person and some via teleconference, for this 14-hour series. Participants discuss W. Edwards Deming's last book, The New Economics, in which he introduced his concept of a "System of Profound Knowledge." The group reads specified chapters before each session and discusses the meaning and application of the ideas, as well as personal reactions to the ideas. Supplemental reading material become part of the conversations, as do reactions to video tapes of Dr. Deming. 


Registration Fee: there is NO fee to attend.  In addition, this is a toll-free call from the United States and Canada.  International participants are welcome to join in as well, provided they do so at their own expense for the conference call.   Aerojet Rocketdyne attendees will be given copies of The New Economics.   Non-Aerojet Rocketdyne attendees can purchase copies on Amazon at this link, with used copies selling for $15 and Kindle copies available for $15.95.
  
Prerequisite: there are NO prerequisites

Format: seven 2-hour sessions over three and a half weeks, presented as a teleconference event  

 

Presented by: Tim Higgins 

  

Schedule for The New Economics Study Session

 

Class #CP-2015-02

Starting on 11-May, seven sessions on Mondays and Wednesdays, from 3:00-5:00pm, Pacific Time (ending on 3-Jun)

 

Class #CP-2015-03

Starting on 14-Sep, seven sessions on Mondays and Wednesdays, from 3:00-5:00pm, Pacific Time (ending on 5-Oct)  


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