September 2010
Pratt & Whitney Rocketdyne's
Ongoing Discussion Announcement
In This Issue
InThinking Roadmap Week
Deming Conference
Welcome First Timers
Thought Leader - Russ, Cliff, and Barry
OD Details
International Calling Options
Future OD Dates
Systems Thinking Newsletter
InThinking Roadmap Seminars and Workshops
InThinking Together
Six Thinking Hats
Lateral Thinking
Managing Variation as a System
Kepner-Tregoe Problem Solving and Decision Making
The New Economics Study Session
Design of Experiments & Taguchi Methods -...An Overview
 
Aim and Stats

Now in our eleventh year of operation, the aim of the "OD" sessions is to continue to foster an appreciation of  InThinking within an emerging network that is developing inside Pratt & Whitney Rocketdyne and beyond. Dates for future "OD" sessions along with additional "thinking" opportunities for 2010 can be found in this announcement.

OD Stats

For an update on OD statistics, this month's invitation is going out to 5000+ partners in the U.S., as well as fellow inthinking partners in Australia, Austria, Bosnia-Hercegovina, Brazil, Bulgaria, Canada, China, Dubai, Ethiopia, Finland, France, Germany, Hungary, India, Iran, Ireland, Italy, Japan, Kenya, Malaysia, Mexico, Netherlands, New Zealand, Romania, Russia, Singapore, Slovakia, South Africa, South Korea, Sweden, Switzerland, Turkey,  the United Arab Emirates, and the U.K. Taken together, these individuals represent over 600 organizations in this list of nations, from elementary schools and senior high schools to colleges and universities, from one-person consulting firms to United Technologies, GM, IBM, General Electric, NASA,  Philips Electronics, and The Boeing Company. Among this list of invitees, participation in August's OD conference calls with Mary Jenkins included 60 partners 
from across the US and UK, including (in all, 400+ have joined us in 2010, with 450 partners in 2009, 394 in 2008, 342 in 2007, 444 in 2006, and 402  2005...ah, yes, variation exists).

And, yes, Grace, the diffusion process of connecting thought leaders continuuues...

Join Our Mailing List
Good morning from the west coast home of Pratt & Whitney Rocketdyne (PWR), located in Canoga Park, California, on the western end of the San Fernando Valley in greater Los Angeles.
 
While the "times, they are a changing," and ever more so, are the changes limited to how we act, or do they embrace how we think?   For example, instead of becoming more efficient (faster, better, cheaper, etc.), would it make sense to focus first on being more effective?  Or, to be reminded by Russ Ackoff, would be better to do the wrong thing right" or to do the right thing wrongFor those who prefer the latter to the former, it's time to come together in the spirit of improving our abilities to think together, learn together, and work together, in our respective organizations...as a starting point.  Towards this end, this month we feature Russ Gaskin, Cliff Kayser, and Barry Oshry as our Thought Leaders, in sessions set for Thursday, September 23rd and Friday, September 24th.  Details follows below. 

Link here for the PARTICIPANT SURVEY
for this month's OD and to receive the conference call information once you complete the survey.  Note that the new participant survey includes a consent to be recorded, such that the audiofiles for these calls can be legally distributed afterwards.  
 
 
Cheers...
Bill Bellows

Associate Fellow and Lead
InThinking Network
Pratt & Whitney Rocketdyne
Canoga Park, California
william.bellows@pwr.utc.com

InThinking Roadmap Week, including Norman Seeff's "Triumph of the Dream" 

Looking ahead to October, there are opportunities to take advantage of for those of you in greater Los Angeles, as well as those able to travel here.  In a consolidation of our InThinking Roadmap efforts, we have arranged for our InThinking Together (formerly "ET") seminar and Managing Variation as a System to be offered during our first-ever "InThinking Roadmap" week, October 12th-15th.   (Find details on these sessions below.)  The InThinking Together seminar is set for the afternoon of (Tuesday) October 12th and the morning of (Thursday) October 14th.   In between, Managing Variation as a System will be held on the mornings of (Tuesday) October 12th, (Wednesday) October 13th, and (Friday) October 15th.  Later in the week, the Ongoing Discussion for October, featuring "Reflections on W. Edwards Deming," on the afternoons of (Thursday) October 14th (the 110th anniversary of his birth) and (Friday) October 15th.   And, as special mid-week event, we've arranged for the pro-bono "Industry Premier" of Norman Seeff's documentary film "Triumph of the Dream" (TOTD) to be held at PWR on the evening of (Wednesday) October 13th, from 6:30-8:30pm.   Link here to details on Norman and TOTD, from his appearance as our Ongoing Discussion Thought Leader in February 2010.  Seating for this (free) premier of "TOTD" is on a first-come, first-serve basis.
 
Contact Bill Bellows at william.bellows@pwr.utc.com to reserve a seat for "TOTD," as well as to attend the "InThinking Together" and "Managing Variation as a System" sessions.

Deming Institute's Fall Conference

The annual conference of the W. Edwards Deming Institute will be held in Ann Arbor, Michigan at the University of Michigan on October 31st - November 2nd.  Titled, "Novel Approaches to System Change Across Business, Education, Government and Healthcare - Transformation," this conference will provide an opportunity to experience in-depth learning about Dr. Deming's System of Profound Knowledge (SoPK). Ron Moen and Dr. Ed Rothman will oversee the process as participants learn the basis of SoPK and then use a small group process to refine the concepts, internalize them, and ultimately look at the application of the lens of SoPK to present-day issues in Business, Education, Government and Healthcare.  Link here for conference details, including guest speaker Donald E. Petersen, legendary President of Ford Motor Company from 1980-1985 and Chairman and CEO from 1985-1990, who will join in for a question and answer session.

Welcome First Timers

Your names have been added to this announcement list by virtue of your attendance in our series of InThinking Roadmap seminars, workshops, and overviews within Pratt & Whitney Rocketdyne, or attendance at the annual In2:InThinking Network Forum, through a personal request, from you or a friend.  Welcome to our thinking networks.

Click either link below to send me the name(s) and e-mail address(es) of anyone you would like to have added to this mailing list, or let me know if you would like to be removed.  Thanks!!! 

ADDITIONS               DELETIONS

Thought Leaders - Russ Gaskin, Cliff Kayser, and Barry Oshry
 
Pratt & Whitney Rocketdyne's InThinking Network welcomes Russ Gaskin, Cliff Kayser, and Barry Oshry (pictured below,
left to right, and bottom) to lead our ninth Ongoing Discussion of 2010 on September 23rd and 24th (and our 129th session since we began in 2000).
  
 
 
Russ Gaskin Cliff Kayser

Barry Oshry

A few years ago we started a practice of featuring two presenters from the annual Pegasus Communications Systems Thinking in Action conference (every November) as our September Thought Leaders. Our intention is to foster our relationship with the wonderful people at Pegasus, to introduce more of the Pratt & Whitney Rocketdyne's (PWR) InThinking Network to Pegasus and vice versa, and to help generate interest in the Pegasus conference. In the last few years we have featured Sadruddin Boga and Tracy Huston as September Pegasus Thought Leaders.

 

This year we are very happy to present three new Thought Leaders (though one of them has a prior relationship with PWR already). Barry Oshry will feature on Thursday September 23. Russ Gaskin and Cliff Kayser will share time with us on Friday September 24.

 

At the Pegasus conference in November (2010 Conference), Barry will host a Forum session titled "'Middles' as System Integrators: Converting Middleness into Organizational Power". Russ and Cliff will host a concurrent session titled "Getting Unstuck: Turning Unsolvable Problems into Virtuous Cycles Using Polarity Management".

 

Thursday, September 23

Barry Oshry is known around the world for his pioneering work with people and systems (Power+Systems). He has worked for over 35 years with a single-minded quest to unlock the mysteries of power and powerlessness in social system life. Some PWR staff may have worked with Barry in the lats 1990s, when he conducted several Power Labs in Canoga Park. We hope that you will recall and share your experience of that time when you join the conversation on the 23rd.

 

Barry's Thought Piece for this conversation is titled "How to Create Power Individually and Collectively in the Middle."  In the 1970s, Barry began to notice a recurring pattern of powerless in the "middle" of organizations. "Middles" are often seen as the stumbling block in change programs. And they're seen as fractionated, disorganized, resistant - folks who can't get their act together. He continues to see this pattern today when he is called to work with organizations. What are the common "explanations" of Middle powerlessness? It's been suggested that it's a genetic Middle defect. Or, it's a mystery disease that strikes people once they reach Middle positions. And, some people blame the Human Resources selection process; they are just not promoting people with the right stuff.  Barry will lead us in a discussion of the systemic factors leading to "Middleness". When you've read the Thought Piece, take a few minutes and consider the questions Barry offers for reflection:

 

1. Do you see this pattern in organizations you are in or working with?

2. Do you see payoffs in creating Middle disperse/integration strategies?

3. Why are Tops not involved in integration and how can they be involved in the overall strategy?

4. What strategies would you employ to create this form of individual and collective Middle power?

5. What first steps could you take?

 

Friday, September 24

Russ Gaskin and Cliff Kayser's Thought Piece is a presentation titled "The Values Opportunity" . Russ and Cliff will lead us in a discussion of values that are personally important to us. They ask, "how we can place our relationship with these values in a larger context?" They will help us understand and appreciate "values dynamics" and the significant opportunities such interactions present for innovation breakthroughs. We'll learn about the concept of interdependent values (also known as polarities, dilemmas, paradoxs, or unsolvable problems) and what it means that we tend to choose just one value from a pair. Ongoing Discussion participants will see this conversation as an invitation to yet another way of thinking about thinking. This wide-ranging topic will connect to the work of Donella Meadows (systems thinking) and Otto Scharmer (Theory U).

 

After you've read the slides and savored these ideas, please take the short quiz provided on page 22, and have your answers available when you join the call on Friday.


 

Biographical information 

 
Russ Gaskin describes himself: "I am a change agent, consultant, mentor and teacher who advances sustainability and social justice through social innovation. At Green America, I develop innovative programs, platforms and tools to advance both environmental and social sustainability. Through my part-time consulting practice, I help organizations and their stakeholders clarify complex challenges and opportunities, and develop innovative and productive pathways to mutually-beneficial outcomes. I also advise masters-level students and teach workshops and courses in social entrepreneurship, social innovation and systems analysis and interventions.  

An Associate of Polarity Management Associates, Cliff Kayser is a speaker and trainer in the Polarity Management theory, tool and process developed by Dr. Barry Johnson, author of "Polarity Management: How to Identify and Manage Unsolvable Problems." Prior to launching Xperience® in 2007, Cliff was Vice President of Organizational Development and Training for The National Cooperative Bank (NCB), a cooperatively -owned, Congressionally-chartered financial institution located in Washington, D.C. Cliff spent nearly a decade serving The Washington Post newspaper as Senior Organization Development Consultant and The Washington Post Company as Corporate Manager of Human Resources, Training and Web Development.
 

Barry Oshry began his work in the 1960s at Boston University where he developed large-scale organizational simulations for undergraduates in business. Throughout the 1960s he continued his research and program development at BU and at NTL Institute. In 1970 he created The Power Lab, and since the mid-1970's he has developed and conducted organizational simulations with Tops, Middles, Bottoms, and Customers. He has written extensively on power, system change, and other social system issues. Among his writing are 'The Possibilities Of Organization,' 'In The Middle,' and 'Space Work.' His most recent books, 'Seeing Systems' and 'Leading Systems,' have met with critical acclaim and are regularly used in a variety of graduate courses.


Contact Russ Gaskin at russ.gaskin@gmail.com, Cliff Kayser at ckayser@experienceit.comand Barry Oshry at barry@powerandsystems.com with any questions you would like to share with them in preparation for their OD sessions with us.    
OD Details

Please join us for one or all of the hours of this month's OD. As always, you are invited to participate for as long, or as short, as you can in one or more of these sessions.  Note that the conversations vary from session to session, due to a variety of causes, such as who participates and what questions are asked.   This diversity is captured every month, as the calls are recorded and posted as mp3 files on a PWR OD website that is being created.
 
Option - Date/Time (Pacific Time)
1 - Thursday, September 23rd - 12:00-1:00pm (Barry Oshry)
2 - Thursday, September 23rd - 1:00-2:00pm (Barry Oshry)
3 - Friday, September 24th - 12:00-1:00pm (Russ Gaskin and Cliff Kayser)
4 - Friday, September 24th - 1:00-2:00pm (Russ Gaskin and Cliff Kayser)

The agenda for each option will be:
Timing: Topic
Opening 10 minutes: Call in & Introductions
Next 45 minutes: Ongoing Discussion
Last 5 minutes: Farewells and Close

Please reply to this note by noon Pacific Time on Wednesday, September 22nd to confirm your plans to participate in one (or more) of these options. If you do plan to attend, please complete the OD PARTICIPATION SURVEY by using the link below...

PARTICIPANT SURVEY 
 
Those of you connecting in Canoga Park can join us in the Omega Room at the DeSoto facility for both days.
 
Telecon lines (including a pass code and a security code) have been arranged for those who cannot join us at the DeSoto faciltiy and are provided upon completion of the participant survey.

As always, please forward this announcement to anyone we missed who would also like to participate.

Regards...
Bill
International Participants

Our conference call sessions are toll-free within the U.S. and Canada.  Several international participants have been able to connect toll-free using Skype for a VOIP connection, which we now recommend to others calling in from outside the U.S. and Canada. 
 
First, you'll need to establish a Skype account at
www.skype.com.  Once Skype is set up and functioning correctly the only thing that is different when connecting with our "InThinking Roadmap" conference call sessions ("OD" or "The New Economics Study Sessions") is the use of a pass code and security code.  For our "OD" sessions, these numbers are provided once the "participant survey" is completed.  For the "The New Economics Study Sessions," these numbers are provided in an email from Tim Higgins, who hosts these calls.  In either case, when prompted by Skype to enter these codes, use the keyboard not voice option and be sure to turn off the computer's microphone, otherwise the numeric keys don't function.  If the microphone is left on when the codes are entered, Skype's automated operator will reply with "number not recognized," as no number has been transmitted.
 
New users of Skype are encouraged to perform a conference call test in advance of the scheduled "InThinking Roadmap" conference call.  Contact Bill Bellows to arrange for a test call. 
 
Future OD Dates

Mark your calendars - future Ongoing Discussion sessions will be held on the following dates (subject to slight changes), from 12-1pm and 1-2pm Pacific Time.


Month, Dates and Thought Leader(s):
 
October 14-15, Reflections on W. Edwards Deming (Born on October 14, 1900)
November 18-19, Arnie Goodman
December  16-17, Jane Lorand
January 27-28, Gipsie Ranney
February 24-25, To be determined
March 24-25, Leslie Peters
April 28-29, Peter Stonefield
May 23-24, John Pourdehnad
 
Note that the "OD" home page on the In2:InThinking Network web site is being moved to a PWR website.   Stay tuned for the new address.   
Systems Thinking Newsletter

Available online for Pratt & Whitney Rocketdyne employees...

The Systems Thinker
is an electronic newsletter made available monthly (on a subscription basis) by Pegasus Communications. Each issue provides articles and case studies on systems thinking concepts and is available only electronically (as a .pdf file). Tools and techniques for use in the Learning Organization are regularly included in this valuable publication. Featured authors include thought leaders and consultants well known in organizational learning and change management circles.

The current edition of the SYSTEMS THINKER, as well as archived issues from December 2002 through August 2010, is available for reading and printing by Pratt & Whitney Rocketdyne employees
here.

Network friends outside of Pratt & Whitney Rocketdyne can learn more about this newsletter AND read a variety of sample issues and articles
online. Individual and site licences are available.
 
InThinking Roadmap Seminars and Workshops

The following in-house "InThinking Roadmap" seminars and workshops are open to employees of Pratt & Whitney Rocketdyne (PWR), as well as suppliers, customers, family members, and "Members of the Community."   "Members of the Community" are individuals who are involved full or part time, or in a volunteer capacity, in community related work.

Background information on PWR's InThinking Roadmap, in addition to seminar and workshop descriptions and upcoming schedules, are being added to a new PWR website, to be announced. 
The schedule below includes the next available offerings for the listed seminars in Canoga Park, California.  Contact
Bill Bellows
to request additional information.

Note that the dates listed below are subject to change.  All times listed are Pacific Time.
InThinking Together (formerly "ET")
 
Description: This seminar explores the philosophies of a variety of management theorist, including but not limited to Russell Ackoff, W. Edwards Deming, Edward de Bono, Tom Johnson, and Genichi Taguchi, among many others; as they apply to the management of organizational resources, including ideas, innovation, knowledge, money, equipment, and space.  Among the topics of discussion will be the concepts of "better thinking about thinking" (InThinking) and "Purposeful Resource Management."  The seminar will introduce you to these ideas through a series of questions that are specially selected to create awareness of a new approach to working together, learning together, and thinking together. 

Registration Fee - there is NO fee to attend

Prerequisites - there are NO prerequisites

Format - two 4.5-hour sessions over two days, offered as an in-person event

Presented by: Bill Bellows

Schedule for InThinking Together classes in Canoga Park, CA for Pratt & Whitney Rocketdyne
 
Class #CP-2010-09
Part 1 - 23-Sep-10 - 7:00-11:30am
Part 2 - 24-Sep-10 - 7:00-11:30am
 
Class #CP-2010-10
Part 1 - 12-Oct-10 - 12:30-5:00pm
Part 2 - 14-Oct-10 - 7:00-11:30pm

Class #CP-2010-11
Part 1 - 18-Nov-10 - 7:00-11:30am
Part 2 - 19-Nov-10 - 7:00-11:30am  


Register to attend InThinking Together
Six Thinking Hats

Description: This seminar is designed to present a more structured approach to thinking, for individuals and teams. We have developed many excellent thinking tools for argument and analysis. Our information technology methods are constantly improving. We have, however, developed few tools to deal with our ordinary everyday thinking - the sort of thinking we do in conversations and in meetings. What is needed is Parallel Thinking or Thinking Together, where each thinker puts forward his or her thoughts in parallel with the thoughts of others. The Six Thinking Hats method is a practical way of carrying out Parallel Thinking. This seminar explores Edward de Bono's concept of Six Thinking Hats as a way to unbundle thinking, separating out its different aspects. Use of the Six Thinking Hats can result in more productive meetings on the road to better resource management within a growing environment of "InThinking Together."
 
Registration Fee - there is no fee for PWR employees to attend.  For visitors, we charge $165, payable to Pratt & Whitney Rocketdyne.

Prerequisite - attended InThinking Together (formerly "ET") within the past 12 to 14 months

Format - one 8-hour session, offered as an in-person event

Presented by: Tim Higgins

Schedule for Six Thinking Hats classes in Canoga Park, CA for Pratt & Whitney Rocketdyne

Class #CP-2010-02 
To be determined 
 
Lateral Thinking
 
Description: This seminar provides participants with a number of deliberate, formal tools for creative thinking followed with opportunities to practice building usable skills. Seminar content is based on the work of Edward de Bono, an international authority on creative thinking and the direct teaching of thinking skills. Edward de Bono's Lateral Thinking tools are based directly on how the brain functions as a self-organizing information system. Here are some notes from Edward de Bono on the definition of Lateral Thinking:

1. You cannot dig a hole in a different place by digging the same hole deeper.
2. Lateral Thinking is for changing concepts and perceptions instead of trying harder with the same concepts and perceptions.
3. In self-organizing information systems, asymmetric patterns are formed.

Lateral Thinking is a method for cutting across from one pattern to another. This course develops skill in the use of the Lateral Thinking tools by means of practice exercises. Skills learned will build upon concepts covered in other classes on our InThinking Roadmap.
 

Registration Fee - there is no fee for PWR employees to attend.  For visitors, we charge $120, payable to Pratt & Whitney Rocketdyne.

Prerequisite - attended InThinking Together (formerly "ET") within the past 12 to 14 months

Format - two 8-hour sessions, offered as an in-person event

Presented by: Tim Higgins

Schedule for Lateral Thinking classes in Canoga Park, CA for Pratt & Whitney Rocketdyne  

Class #CP-2010-01
To be determined
 

Register to attend Lateral Thinking
Managing Variation as a System
 
Description: This seminar continues to explore the prospects of better thinking as defined by the management and leadership philosophies of Russell Ackoff, W. Edwards Deming and Genichi Taguchi and other like-minded systemic thinkers. The topics of discussion will be "Resource Management" (the systemic application of resources, including activities without problems, but featuring opportunities for investment) and it's applicability to variation management and systems thinking. This seminar will introduce you to these ideas through a series of questions specially selected to reveal a refreshing perspective when managing variation as a system.

Registration Fee - there is NO fee for employees to attend.  Visitors are asked to bring a copy of the course textbook (Donald Wheeler's
Understanding Variation), which can be purchased online for as low as $25.  Follow this link to Amazon for one purchase option.

Prerequisite - there are NO prerequisites

Format - three 3-hour sessions over three days, offered as an in-person event

P
resented by: Joe Onstott

Class #CP-2010-01
October 12, 13, and 15, from 8-11am 

Register to attend Managing Variation as a System
Kepner-Tregoe Problem Solving and Decision Making

Description: The seminar presents more rational approaches to problem solving, decision making, and sucessful planning. The seminar content is based on the work of Charles Kepner and Ben Tregoe who studied the methodology of "successful" managers and concluded that better skills in problem solving, decision-making and planning were a key distinction.
 
Registration Fee - there is no fee for PWR employees to attend.  For visitors, we charge $330, payable to Pratt & Whitney Rocketdyne
.

Prerequisite - attended Enterprise Thinking within the past 12 to 14 months

Format - three 7-hour sessions over three weeks, offered as an in-person event

Presented by: Tim Higgins

Suggestion: If you are unable to attend all three sessions in a given monthly series, we encourage you to attend the first session and then attend the second and third in any order during a future monthly series.

Schedule for Kepner-Tregoe classes in Canoga Park, CA for Pratt & Whitney Rocketdyne
The New Economics Study Session
 
Description: A group of participants assembles, some in-person and some via teleconference, for this 14-hour series. Participants discuss W. Edwards Deming's last book, The New Economics, in which he introduced his concept of a "System of Profound Knowledge." The group reads specified chapters before each session and discusses the meaning and application of the ideas, as well as personal reactions to the ideas. Supplemental reading material become part of the conversations, as do reactions to video tapes of Dr. Deming.
 
Registration Fee - there is NO fee to attend.  In addition, this is a toll-free call from the United States and Canada.  International participants are welcome to join in as well, provided they do so at their own expense for the conference call.

Prerequisite - there are NO prerequisites

Format - seven 2-hour sessions over three and a half weeks, offered as a teleconference event

Presented by: Tim Higgins
 
Session #CP-2010-02
To be determined
 
Register to attend the TNE Study Session
 
Design of Experiments & Taguchi Methods - An Overview
 

Description: This seminar introduces the fundamentals of both Design of Experiments (DOE) and Taguchi Methods and also serves to relate both bodies of knowledge to PWR's InThinking Network efforts.  This course is a condensed version of two extensive 40-hour Taguchi Methods seminars.   The shorter overview is designed to provide a strong foundation in the thinking and applicability of DOE and Taguchi Methods for both process and product improvement. 

 
Registration Fee - there is NO fee to attend

Prerequisite - there are NO prerequisites

Format - eight 2-hour sessions over four weeks, offered as an in-person event

Presented by: Bill Bellows 
 
Schedule for Design of Experiments & Taguchi Methods - An Overview 
 
Class #CP-2010-04
Offered on Tuesdays and Thursdays, from 8:00-10:00am beginning on August 24th
 
 
Register to attend the Design of Experiments & Taguchi Methods - An Overview
  
PRATT & WHITNEY ROCKETDYNE | PO Box 7922 | Mail Code RAA14 | Canoga Park | CA | 91309