|Partners InThinking - Pegasus
Beginning this month, we will highlight a Partner
Organization of the In2:InThinking Network. We believe the
resources of these organizations will expand your thinking
"Changing the world one
system at a time"
helps individuals, teams, and organizations thrive in an
increasingly complex world. Since 1989, innovators working to
spark and sustain positive change in the systems they care
about have looked to Pegasus for resources and networking
opportunities. Through a grounding in the rigorous principles
and tools of systems thinking and related disciplines,
practitioners from business, education, government, and the
nonprofit world find the freedom to connect with others in new
ways and design sustainable solutions to their most persistent
challenges. From tentative first steps to great leaps of
faith, we provide tools and ideas for changing the world one
system at a time.
How We Support You
such as the annual Systems
Thinking in Action(R) Conference, where leading theorists
and practitioners from around the world meet to explore new
concepts, build their skills, and share knowledge about
organizational change. A special discount for In2:IN
members can be found at the end of this
Two Newsletters, The
Systems Thinker(R) and Leverage
Points (TM), present a systemic perspective on current
issues with illustrative stories from the field, useful tools
and practices, and provocative thought pieces to keep you
pushing your learning edge.
Books and Audio/Video
Resources run the gamut from quick reference "pocket
guides" and introductory workbooks such as "System
Thinking Basics: From Concepts to Causal Loops" to
dynamics textbooks. Perennial bestsellers include the
Fables series by David Hutchens, the practical Toolbox
Reprint and Innovations
in Management series, and a variety of videos and audio
resources developed expressly for managers, trainers, and
educators. View our product
|Thoughts from The Deming Learning Network|
Contributed by Gordon Hall of The Deming Learning Network
in Aberdeen, Scotland
A) Briefly, what are our
We like work and responsibility, we
are intrinsically motivated to do our best, we can identify
with an aim that we are comfortable with and use our
intelligence and creativity to help achieve that aim. We have
the ability to work with others in teams and can self
organise. We are trustworthy (Requires Integration and Self
B) How do most organisations see
That we do not like work and have a tendency to be
lazy. Supervision, appraisals and incentives are necessary to
motivate (extrinsic) and secure alignment. Staff need to be
directed and controlled through such means as job
specifications, standards, targets, vision statements,
auditing and inspection (Requires Direct and
There are many organisations who
structure their enterprise in empathy with how we are - as "A"
above - they are highly successful and include such companies
as Toyota, Visa, W L Gore, John Lewis Partnership, Semco plus
the two examples we had here in Aberdeen last month - The
Justice System Case study presented by Grampian Police plus
the ethos at Arjo Wiggins, Aberdeen.
companies structure their concern round the thinking expressed
in "B" above - out of sync with what we actually are. There is
abundant evidence that they are not so successful.
is it that so many companies persist with the less effective
control model despite all the evidence to the
And also, do "B" companies survive because
our natural attributes circumnavigate the barriers caused by
the "Direct and Control" thinking?
The above thoughts are
far from new. The idea that our organisations are out of sync
with how we are was identified by Douglas McGregor way back in
1960. He talked about X Theory (Direct and Control) and Y
Theory (Integration and Self Control).
Has it been
getting worse since the 1960s?
"Most people imagine that
the present style of management has always existed, and is a
fixture. Actually, it is a modern invention - a prison created
by the way in which we interact. This interaction affects all
aspects of our lives - government, industry, education,
healthcare." - W. Edwards Deming
How to Reduce Workplace Conflict and Stress: How
Leaders and Their Employees Can Protect Their Sanity and
Productivity From Tension and Turf Wars
Publisher: Career Press
Reviewer: Lori Strom
One of the most profound
discoveries of my life has been the importance of
relationships. At some point, I began to understand that the
seemingly simple task of getting something done involves
others. I have been on a quest for understanding since
This quest for understanding coupled with my
current work situation, led me to Anna Maravelas' book on "How
to Reduce Workplace Conflict and Stress".
fact that I spend at least 8 hours a day at work, one of the
first points that stood out to me was the author's connection
of health and stress; "Our longings for positive workplaces
are reliable and ancient, for it is within healthy communities
that we realize our best health, creativity, and
achievements." (p. 66) The practical solutions and anecdotes
offered by the author invited me to continue
Anna's anecdote about the "baby in the
back-seat" rekindled my focus on hidden assumptions and how
these assumptions affect the things we do, think and say. I am
reminded that each of us has a story and that by changing my
perception (assumptions) I can completely change my perception
of virtually any situation. I opt to ask questions over
speculating about a facial or verbal expression. It is amazing
how we tend to gather evidence to support the things that we
perceive to be true.
To build on the importance of
assumptions, Anna suggests that "Whenever tension is high or
morale is languishing, assume that something - a
policy, workflow, anxiety, fear, miscommunication, negative
reciprocity - is blocking the person's or group's ability to
achieve, become part of a team, and feel valued. It's rare
that this assumption is not accurate." (p. 161) What does it
cost us to make this assumption? I have found that making
assumptions about things is a great deal more effective
than making assumptions about people.
The concepts in
this book can be applied immediately upon reading and for this
reason; I believe this book to be a must-read. Anna's book has
certainly earned a place in my library and is already serving
as a resource in my life.
You can buy the book in print
or CD format online.
|July Ongoing Discussion|
The Ongoing Discussion (OD) for July will feature Ron
Shultz. On Wednesday, July 26th and Friday, June 28th, Ron
will engage us in a dialogue on leveraging Adjacent
Opportunities in Service with applications to corporate
fellowship service programs.
This month's OD
announcement will be released by Friday, July 21st. For those
readers not already on the OD mailing list - click below.
|Partner Events and Resources|
- The In2:InThinking Network is proud to announce plans
for a seminar that will offer an unconventional look at
program and project management, one that uniquely offers
solutions using systems thinking and action in the 21st
century. Follow this link
for developing details on this offering from Russell Ackoff,
William Bellows, and John Pourdehnad.
- The Center for Social-Profit Leadership - Supporting the
Business Needs of Social Entrepreneurs. Find out more here.
- The 16th Annual Pegasus
Conference, "Leading Beyond the Horizon - Strategies for
Bringing Tomorrow into Today's Choices" to be held November
13-15, Waltham, Massachusetts
Participants in the Pegasus
Conference often feel that it is the most extraordinary
learning experience of their lives. Each year this gathering
of innovative, daring, like-minded people - from all sectors
- creates an energetic field of inquiry that results in
transformational insights and lifelong connections. Bring
your own questions and challenges into this mix, and you and
your organization may never be the same.
- PBS Special - Good
News: How Hospitals Heal Themselves
reports the depth of the patient safety problem and how two
large hospital systems have saved lives and reduced errors,
infections and waste by using Toyota Management Principles.
These methods could improve every hospital in America
dramatically and reduce health-care costs by 50%. It does
not require outside help or additional funding. Check your
station for air times.
- As part of a recent UK visit, Bill Bellows was asked to
deliver presentations at University of Hull and a Philips
Electronics Conference. These presentations have been posted
to the Insights
section of the In2:IN website.
|Volunteer with the In2:InThinking Network|
The In2:InThinking Network is run by volunteers. Your help
is needed in a variety of areas from Forum 2007 planning,
newsletter, website, and beyond. If you are interested in
helping out please click on the link to sign up. We will
follow up for more details on where you would like to help.
|Ideas to Ponder...|
Member Cindi Manning noted the following idea to ponder
from the dialogue in the movie Adaptation...
"We're all one thing, Lieutenant. That's what I've come to
realize. Like cells in a body. 'Cept we can't see the body.
The way fish can't see the ocean. And, so we envy each other.
Hurt each other. Hate each other. How silly is that? A heart
cell hating a lung cell."
|Forum 2006 DVD Sales|
Order a set of Forum 2006 DVDs - "Daring to
Explore - Creating Possibilities Together." The DVDs
include all triple track sessions and keynotes; a total
of 12 presentations.
Clicking the "Buy Now"
button will take you to PayPal for order processing.
Price: $150 USD
Buy Now | Learn More
Meet Paul Morgan, a long-time member of our network from
Grew up in
Zambia and Zimbabwe where my front door bordered on bush
country and miles of open space. Trained as an Electronics
Engineer with the Atomic Energy Boards, then into computer
design and manufacture and moved to the United Kingdom in
Retired last month! After 20 years with Royal
Philips Electronics with the last 10 years as Quality Director
for the United Kingdom and also for the country organisations
in Europe, Middle East and Africa. This period has been the
most rewarding of my career. It has been rather like a child
let loose in a huge playground. Some basic rules but the
freedom to use all the toys! I cannot make any claim to having
made a single significant contribution to the way excellence
is deployed in Philips but am pleased that a number of people
have taken on new ideas and put them to work. With only one
month of retirement as recent experience I am happy to report
that the balance of some consultancy, more time with my
wonderful grandchildren and underwater photography is life
I have managed to
attend only one of the recent Forum meetings (as a presenter
in 2003) but am an active member of the Deming Forum in the UK
both as occasional contributor and 'willing
Why do you attend the Forum?
attend the Forum meetings for two key reasons: To maintain the
network of friends and colleagues who have been instrumental
in my personal growth and understanding and to take time out
to reflect on old and new ideas.
Tell us about a
recent "a ha" moment.
Seeing how systems thinking is a
way of 'knitting together' ideas on community, ethics and the
concept of 'natural laws'. Realising that life has its own
natural variation which is easy to misinterpret as 'special
Realising that being a safe diver is working on
the process to understand the natural variation so that I can
recognise special cause before it is serious Special Cause!
What book are you reading now?
I read a
number of books in parallel! The current list includes: Plato's
Children by Anthony O'Hear
and the Old Testament by John Barton
the Forest for the Trees by Dennis Sherwood
Underwater Photographer by Martin Edge (third edition - a
must have if you are into digital photography!)
recent book have you read that you consider both beneficial
Plato's Children is getting my attention
almost every day. O'Hear brings valuable insights into our
modern society based on Plato's Cave parable from his work the
Republic. How much our society has become like his cave
dwellers - focused on our reflected images on the cave wall.
His chapters on celebrities and politics certainly caught my
attention. Great insights into corporate life!
advice do you have for people new to the In2:InThinking
I would emphasise the importance of
relationships as a major aspect of systems thinking and the
approach to life. Especially, if you are a parent and
nurturing your own children (I left that a little late so now
practising on my grandchildren). Business life, I now realise,
has its own rather selfish system. In fact a closed system!
Too often work priorities were treated as special cause when I
should have been working on improving the process. The 'whole
me' and the 'whole family'.
Learn to bring your systems
approach to include all those around you!